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A 25-person creative agency juggling three IT vendors and an unmanaged device fleet consolidated everything under one managed services agreement — gaining predictable costs, same-day support, and a security baseline that didn’t exist before.
$3,500–6,000 → $2,800
Monthly IT Cost
100%
Devices Managed
Under 4 hours
Ticket Response
3 → 1
Vendors
The agency is a 25-person creative shop in Toronto. Their IT setup had grown organically: antivirus from one vendor, Google Workspace administration from another, and a hardware repair shop on call for the occasional laptop issue. Nobody had a complete picture of what was running, what was patched, and what was exposed.
The team ran a mixed fleet of MacBooks and Windows machines — none centrally managed. Software updates happened when individual staff remembered to run them. When a designer’s MacBook was stolen from a coffee shop, the agency discovered they had no remote wipe capability, no disk encryption policy, and no way to know what client files were on that machine.
The three vendors billed separately, responded on different timelines, and pointed at each other when problems crossed boundaries. Monthly IT costs swung between $3,500 and $6,000 depending on how many things broke.
We started with a full device and account audit — cataloguing every laptop, software licence, cloud subscription, and user account across the agency. This alone uncovered $400 per month in unused licences.
We deployed NinjaOne for remote monitoring and management across the entire fleet, ensuring every device was encrypted, patched, and remotely wipeable. CrowdStrike Falcon was installed on all endpoints for threat detection. Cloudflare was configured for DNS security and web filtering.
All three previous vendors were replaced with a single managed services agreement: one monthly invoice, one support contact, and a four-hour response SLA. We transitioned the agency over two weeks with no downtime.
Monthly IT spend became predictable at $2,800 — down from the $3,500 to $6,000 range. Every device is now managed, encrypted, and monitored. The stolen-laptop scenario that triggered the engagement would now be resolved in minutes with remote wipe. The creative director said the biggest change was psychological: “We stopped worrying about IT and started focusing on client work again.”
Book a free assessment. We’ll review your current setup and show you exactly what’s possible — no sales pitch.